Feature

• E-Post: Send letters directly from the app: Documents can now be sent digitally via Deutsche Post – with channel selection, print and cost preview, dispatch confirmation and automatic real-time delivery status tracking.

• MHV and WEG processes separated: Processes and instructions for MHV and WEG administrations are now stored separately, so that each property type can be processed in a targeted and correct manner.

• Split PDF and send to individual contacts: Documents like a business plan can now be split up and the respective pages forwarded directly to the associated owners – via app, email or post.

• Knowledge files for processes revised and expanded: Existing processes have been transferred to the new knowledge file format and improved in terms of content, so that the AI can offer more precise and individualised support.

Improvement

• Incident handling with structured step-by-step planner: The processing of incidents now follows a guided workflow with automatic updates for new emails or changes to the incident.

• Notifications filterable and sortable by status: In the notification centre, notifications can now be subscribed to, marked as read or completed and the display can be filtered in a targeted manner.

• Apply document type to all linked files: When changing a document type, all linked files can be updated at once.

• Links in incident notes are now directly clickable: URLs in the notes of an incident open with a click, without copy-paste.

• Portal invitation email more complete and personal: When invited to the portal, new users now receive an email with all the necessary information and a personal greeting.

Bug

• AI only creates incidents with complete assignment: An incident is now only created automatically if a property and the necessary context are available – no more empty or incomplete tickets.

• AI no longer automatically sets incident status to "Closed": The status of an incident could previously be incorrectly set to "Closed" by the AI – this is now prevented.

• Error when loading a person's incident history resolved: The detailed view of a person returned a server error for many incidents – this now loads reliably.

• Attachments in sent emails displayed correctly: Email attachments uploaded to the DMS are now displayed correctly in the incident view and can be accessed directly.

• Contacts can be correctly invited to the portal again: A display error in contact assignment meant that some contacts were not displayed for invitation – this is now resolved.